Patient’s frequently asked questions

What should I have when coming to the hospital?
Patients are advised to come with their hospital card and their health insurance card.
Where to visit when i first enter the hospital?
Clients should first visit the Record Section for their folders and  then the Out-Patient Department (OPD) to be given service. Doctors cannot consult without visiting the OPD.
Does the hospital accept health insurance?
Absolutely YES. about 85% of our patients are insured under NHIS and other private insurance. We kindly advice our clients to be insured under a health insurance to reduce health cost.
Where and who do I make payments to for any uncovered bills?
Any additional health bills (service and drugs) that are not fully covered under an insurance should be paid at the revenue office in the hospital with a receipt in return. Under no circumstances should payment be made to a health staff.

Core Values

  • People Centeredness
  • Professionalism
  • Team Work
  • Innovation and Excellence
  • Integrity
  • Discipline
  • Respect
  • Accountability
  • Collaboration

Ethics

  • Compassion
  • Timeliness

Patients Charter

This charter is made to protect the rights of the patients in the Ghana Health Service. It addresses

  • The right of the individual to an easily accessible, equitable and comprehensive health care of the highest quality within the resources of the country.
  • Respect the patients as an individual with a right of choices in the decision of his/her health care plans.
  • The right to protect from discrimination based on culture, ethnicity, language religion, gender, age and type of illness  or disability.
  • The responsibility of the patient/client for personal and communal public health through preventive,  promotive and simple curative strategies.

    Patients Rights

  • The patient has the right to quality health care irrespective of their geographical location
  • The patient is entitled to full information on his/her conditions and management and the possible risks involved  except in emergency situations when the patient is unable to make a decision and the need for treatment is urgent
  • The patient is entitled to know of alternative treatment(s) and other health care providers within the services if these  may contribute to improved outcome
  • The patient has the right to know the identity of all his/her caregivers and other persons who may handle him/her including students, trainees and ancillary workers
  • The patient has the right to consent or decline to participate in a proposed research study involving him or her after  a full explanation has been given. The patient may withdraw at any stage of the research project.
  • A patient who declines to participate in or withdraws from a research project is entitled to the most effective care available.
  • The patient has the right to privacy during consultation, examination and treatment. In case where it is necessary to use the patient or his/her case note teaching and conferences, the consent of the patient must be sought.
  • The patient is entitled to confidentiality of information obtained about him or her and such information shall not be  disclosed to a third party without his/her consent or the person entitled to act on his/her behalf except where such information is required by law or is in the public interest.
  • The patient is entitled to all relevant information regarding policies and regulation of health facilities that he/she attends.
    Procedures for complaints, disputes and conflicts resolution shall be explained to patients or their accredited representatives.
  • Hospital charges, mode of payments and all forms of anticipated expenditure shall be explained to the patient prior  to treatments.
  • Exemption facilities, if any, shall be known to the patients.
  • The patient is entitled to personal safety and reasonable security of property within the confines of the institution.
  • The patient has the right to second medical opinion if he/she so desires.

Patients Responsibilities

The patient should understand that he / she is responsible for his / her own health and should therefore co-operate fully with healthcare providers. The patient is responsible for:

  • The patient should understand that he/she is responsible for his/her diagnosis. Treatment, counseling and rehabilitation purposes
  • Requesting additional information and or clarification regarding his/her health treatment, which may not have been well  understood.
  • Complying with prescribed treatment, reporting adverse effects and adhering to follow up request. Informing his/her healthcare providers ff any anticipated problems in following prescribed treatment or advised.
  • Obtaining all necessary information, which have a bearing on his/her management and treatment including all financial implication
  • Acquiring knowledge on preventive, promotive and simple curative practices and where necessary to seeking early professional help
  • Maintaining safe and hygienic environment in order to promote good health.
  • Respecting the rights of other patients/client and health service personnel.
  • Protecting the property of the health facility